Frequently Asked Questions
Returns and Exchanges
Because all of our products are sold at cost, we appreciate your understanding that all sales are final. We are happy to replace defective or damaged products or items shipped in error. Contact us at email@example.com for assistance.
Unfortunately, downloadable items are non-refundable. If you have any issues with your download (e.g., a link we provide is broken), contact us and we’ll provide you with a working link as soon as possible.
Our goal is to fulfill and ship orders originating within the United States within 5-7 business days. We do not currently ship outside the United States.
After submitting your order, you should receive a confirmation email from us. If you don’t hear from us, contact us at firstname.lastname@example.org to make sure we received your order.
Once your item ships, we’ll send you an update with any available tracking information so you can keep tabs on your order as it travels to you. Unfortunately, tracking is not always available for all orders.
Billing and Account Information
Items purchased through the Highlands Store are for personal use and are not intended for resale. We reserve the right to refuse any order placed with us and limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. If we change or cancel an order, we may attempt to notify you through the email, billing address, or phone number provided at the time of purchase.
We want to provide you with excellent, timely service and support for all your orders. When ordering from the Highlands Store, you agree to provide current, complete, and accurate purchase and account information. If your contact or billing information changes, please update your Highlands Store account information to help us best serve you.